Quality Assurance Training Test

ID Number
Date
Name
Lastname

Quality Assurance Test and Answer Key

1. 
How many digits/characters are in the incumbent utility (ComEd) account number?

2. 
What is the unit of measure used to represent electricity usage in Illinois?

3. 
What is an ARES? (Select all that apply)

4. 
How many years is an ARES required to keep a completed sales TPV recording?

5. 
How long must an ARES wait to contact a customer after a TPV is completed, regardless of the result?

6. 
How many minutes must a sales call last for in order for ARES to store the recording even if it does not conclude in a sale?

7. 
After initial training, how often must each agent complete a refresher training?

8. 
What is a Fixed Rate?

9. 
What is a Variable Rate? (Choose 2)

10. 
Which three apply to the makeup of an electricity bill? (Circle 3)

11. 
Does Pure Energy USA represent the Utility?

12. 
When a customer enrolls with Pure Energy USA, what will the utility handle? (Choose 3)

13. 
How does Pure Energy USA bill the customer?

14. 
How many kWh represent the value of one Renewable Energy Credit?

15. 
What is the kWh usage (per year) limit for non-residential customers, that once exceeded, they are considered small commercial?

16. 
Are you allowed to enroll HEAP or PIPP Customers?

17. 
How many calendar days does the customer have to rescind the enrollment?

18. 
Do residential monthly variable rate customers pay an early termination fee (ETF) if they decide to cancel?

19. 
What hours of the day are you (sales agents) permitted to contact customers in person?

20. 
Are there terminations Fees for Illinois clients?

21. 
For contract renewals, what is the advanced notice requirement for sending a renewal notice to customers?

22. 
Is a sales agent permitted to be present for or listen in during a telephonic verification or other third-party verification (TPV)?

23. 
How long must an ARES maintain a recording of a sales call?

24. 
Does ComEd’s service territory cover the entire State of Illinois?

25. 
Must you state the Utility Cost Comparison Rate, also known as the Price to Compare?

26. 
Can you or an ARES use a Utility logo on any sales or marketing material?


27. 

By clicking each radio button, I acknowledge that Pure Energy USA IL, LLC provided training as outlined in Illinois Commerce Commission Admin. Code, Title 83: Public Utilities and I do hereby attest that I have read, understand, and agree to the materials mentioned in the following Sections:

Employee Attestations


28. 

Attachments:


29. 
Please check this box indicating that all questions have been answered.